Shipping and returns
Boxes, vans, and the way back.
The short version
- Kits ship in 2 to 3 days across the United States.
- Free shipping over $60. Flat $5 under it. Forecast Box members ship free.
- Thirty days to return an unopened kit.
- If the shop picked a kit for a sky that never showed, it takes the kit back and pays the postage.
Where boxes go
United States first. A kit you order ships in 2 to 3 days. A Forecast Box ships the way the shop describes: read on Sunday, sent before the weather arrives, at most one box a week.
What shipping costs
Free over $60, flat $5 under it, and free always for Forecast Box members. Every box ships in a plain kraft outer with a note of which sky it was picked for.
Sending a kit back
Thirty days, unopened, full refund to your original payment. Tea, chocolate, caramels and honey cannot come back once opened, for reasons you already understand. Everything else in a kit, socks, candles, maps and lamps, comes back fine.
The wrong-sky rule
The shop picks kits by a forecast, and forecasts miss. If your kit arrived for a sky that never showed, write to hello@cloudys.store within two weeks. The shop takes it back and covers the postage either way.
That one sits with the shop, since the shop made the pick.
Damaged boxes
Send a photo to hello@cloudys.store and a replacement goes out the same week. No forms, no case numbers.
Questions
hello@cloudys.store. A person reads it.